1. Introduction
At Patient Avenue, your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services. We work with healthcare providers and understand the importance of data privacy, including HIPAA compliance.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Email address
Phone number
Business/practice name
Job title
Service inquiries
We collect this information when you:
Fill out a form
Request a consultation
Subscribe to our newsletter
Contact us directly
b. Non-Personal Information
Browser type
IP address
Device type
Website usage data (pages visited, time on site, etc.)
This data is collected through cookies and analytics tools to help us improve user experience.
3. How We Use Your Information
We use the data we collect to:
Respond to your inquiries
Provide services and proposals
Improve our website and services
Send newsletters and updates (only with your consent)
Comply with legal and regulatory requirements
We do not sell or share your personal information with third parties for advertising purposes.
4. HIPAA Compliance
We do not collect, store, or process Protected Health Information (PHI) through this website. If our work involves PHI through HIPAA-compliant forms or platforms on your website, we follow industry best practices and offer Business Associate Agreements (BAAs) when required.
5. Cookies and Tracking
Our website uses cookies to:
Improve performance
Track usage through tools like Google Analytics
Remember user preferences
You can disable cookies in your browser settings, though some features of our website may not function properly.
6. Third-Party Tools
We may use trusted third-party tools for:
Analytics (Google Analytics)
Email marketing (e.g., Mailchimp, ConvertKit)
CRM and support (e.g., HubSpot, Intercom)
These tools have their own privacy policies and comply with data security best practices.
7. Data Security
We take reasonable precautions to protect your personal data, including:
SSL encryption
Secure contact forms
Access controls for internal users
8. Your Rights
You have the right to:
Request access to your personal data
Correct or delete your data
Withdraw consent for marketing communications
Ask us how your information is being used
To make a request, contact us at privacy@patientavenue.com.
9. Children’s Privacy
Our services are intended for business professionals and are not directed to individuals under the age of 18. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this policy from time to time. The updated version will be posted on this page with the new effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, reach out to:
Patient Avenue